Over time I have developed a good sense of how to lead and develop people. I have a defined understanding of building a high-performing team that is able to enjoy themselves and their work. Creating an environment with honesty and trust ensures healthy relationships with employees, departments, or even vendors for increased impact. Upcoming is a list of skills and achievements.
- Building a high-performing team from one to 15 employees
- Developing insightful KPIs from scratch
- Advanced skills in Google Data Studio
- Training and creating career paths for employees
- Negotiation skills (Vendors: Telekom, DELL, Apple, Adobe, Miro, Zoom, Smartsheet, ...)
- Extensive knowledge of ITAM (HAM, SAM, ITAD) backed by certificates
- Troubleshooting and support experience for Windows and Mac
- Troubleshooting and support experience for mobile phones and respective mobile contracts
- Experienced in Jira Service Desk and Zendesk as ticketing tools
- Vast experience as presenter and speaker
- Financial and strategical planning for hardware and software
- Vast Knowledge of IT on- and offboarding
- Experienced in building IT service structures
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